![]() ![]() Check that your Windows Firewall is configured correctly.Mobile data can be re-enabled after disconnecting from Droid Transfer. Having mobile data enabled could interfere even with a wired connection. Disable mobile data on your Android device while using Droid Transfer.Scanning the QR code is only needed when connecting over Wi-Fi. Please don't scan the QR code in Droid Transfer when connecting using a USB connection.While using Droid Transfer make sure your phone remains on, and the Transfer Companion app is visible on your phone's screen - don't return to your home-screen or switch to another app.How to ensure a successful USB connection with Droid Transfer If you're having difficulties with this type of connection, please perform the troubleshooting steps below. This is detailed in our Droid Transfer quick-start guide. In the vast majority of cases, you can simply connect your USB cable to your Android and your PC to establish a connection with Droid Transfer.
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